• Publication manager appointed by the legal entity: Eric Neuplanche
• RCS number: 753 290 865
• Company name: Capital Croissance
• Head office: 18 bis rue d’Anjou – 75008 Paris
• Telephone: + 33 (0)1 80 40 04 10
• Share capital: €292,145
• AMF approval number: GP-12000028

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Claims processing

Capital Croissance has established and maintains an operational procedure for the rapid and efficient processing of complaints sent by its clients. Any complaints can be sent to Capital Croissance, 18 bis rue d’Anjou, 75008 Paris, France. The management company will acknowledge receipt of the complaint within a maximum of ten (10) working days from receipt of the complaint, unless the response itself is provided to the client within this period. Unless duly justified special circumstances arise, the company will provide a response to the customer within two (2) months following receipt of the complaint. In the event of an ongoing disagreement, the client may contact a mediator, including the AMF mediator. The contact details of the AMF mediator are as follows: Financial Markets Authority, Ms. Marielle Cohen-Branche, AMF Mediator, 17 place de la Bourse 75082 Paris cedex 02. The AMF mediation request form as well as the AMF mediation charter are available on the website http://www.amf-france.org."